Look no one has good customer service anymore, check my reviews if you don't believe me, but this place., are you guys paid $200 an hour? Take all of my money, that way my wife can't have it. Your actions toward others speak volumes about the organization as much as you individually & is greatly appreciated. I wish more businesses were like them.īig thanks to Martin, Laura & the other kind folks that I crossed paths with.
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You want your customers to feel like me & countless others? Want to know how to properly build a tribe? Go find out how they're doing their hiring, what they're doing to invest in their organizational culture. Not only to customers, but other business owners as well. I had a great experience & cannot recommend them enough. Laura was awesome & spent a lot of time with me making sure I was confident in my investment & that I would be departing with no questions or concerns.
The people in this shop treat everyone like family, like you belong there with them. She, like Martin, was enjoyable to be around. This past Saturday I stopped in & was assisted by Laura. I stopped by a couple times when I was in Columbia (I live almost an hour away) & usually spoke with him but on occasion did speak with other reps that were just as gracious. I first met Martin, a superb young man that was incredibly gracious & patient with me helping to decide what I actually needed. I have been looking for a bike since September. I'd heard & read so much about Outspokin's customer service the past year that I decided a few months ago that if at all possible I would wait until they had something in stock & give them my business.
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